Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.

If we experience a high volume of orders, processing times may be extended. Customers will be notified of any significant delays.

Shipping Times

Estimated delivery times:

United Arab Emirates: 5–12 business days
GCC Countries: 7–15 business days
International Orders: 7–21 business days

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping charges are calculated and displayed during checkout unless otherwise stated as part of a promotion or free shipping offer.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Customs, Duties and Taxes

For international orders, customs duties, taxes, and import fees may be charged by the destination country. These charges are the responsibility of the customer.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays or delivery failures resulting from incorrect or incomplete addresses.

Lost or Delayed Shipments

While we work with reliable shipping partners, we are not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our control. If your shipment appears lost, please contact us and we will assist in investigating the issue.